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Customer Care Representative

Customer Care Representative

Location: Brandekensweg 2, 2627 Schelle, Belgium
Position Type: Full-time

About the Company

Rentokil Pest Control

is a leading expert in the prevention, inspection, and control of pests in and around commercial buildings and residential homes. With an international presence in 70 countries and over 85 years of experience, Rentokil is a robust company recognized for its expertise in addressing pest issues. Our well-trained experts, equipped with the latest products, ensure efficient and effective pest control, keeping us a step ahead.

Join Our Customer Care Team

We are looking for a Customer Care Representative to join our dynamic and friendly team. If you seek a diverse role with plenty of social interaction in a young and energetic environment, read on!

Job Description

As a Customer Care Representative, your primary goal is to provide professional advice to our customers. You will manage your own client portfolio, proactively engaging with clients to ensure satisfaction and retention.

Key Responsibilities:

  • Customer Interaction: Handle inquiries from both commercial and residential clients via phone and email, addressing administrative issues such as billing, contracts, service visits, and PO numbers.
  • Client Management: Proactively contact clients in your portfolio to ensure their satisfaction and retention, including reviewing customer satisfaction scenarios (CVC questions).
  • Sales Opportunities: Identify and capitalize on sales opportunities (upselling) with existing clients.
  • Quotations: Manage price inquiries received via phone and email, offering appropriate solutions to clients.
  • Team Collaboration: Work closely with the Sales, Service, and Admin teams to understand client information better.
  • Internal Queries: Serve as a contact point for questions from internal customers (Sales & Service).
  • Administrative Duties: Responsible for a varied set of administrative tasks.
  • Networking: Build and maintain an internal network with other support departments (Finance, Backoffice) to provide optimal and prompt client support.

Qualifications

Ideal Candidate Profile:

  • Previous experience in Customer Services.
  • A commercial mindset and flair.
  • Analytical skills with the ability to offer the right solutions from a broad perspective.
  • Proficient in both Dutch and French.
  • Customer- and solution-oriented.
  • Resilient and flexible under stress.
  • Capable of multitasking and working accurately.
  • Proficient in PC skills (Google, Google Drive).
  • Positive mindset.

Additional Information

What We Offer:

Rentokil Initial provides a varied role with responsibilities within an international organization that offers development opportunities. You will join an exciting company with enthusiastic colleagues in a family-like atmosphere.

We offer an attractive salary, along with various fringe benefits such as meal vouchers, group and hospitalization insurance, multiple training opportunities, and office fruit. You will also have the possibility to work partially from home.

To ensure you feel confident in your role, we provide comprehensive onboarding, information, and product training to prepare you thoroughly for the job.

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