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Duty Manager (Full-time)

Position Details

  • Job Title: Duty Manager
  • Location: 700 Bath Road, United Kingdom
  • Employment Type: Full-time
  • Job Category: Executive & Hotel Management
  • Job Type: Permanent
  • Schedule: Full-Time

Company Overview

Join Accor, a globally renowned hospitality leader. At Accor, diversity is celebrated, and individuals are embraced for who they are. You’ll find a role and a brand that aligns with your unique personality. With a commitment to your growth and learning every day, Accor ensures that your work is meaningful, enriching your life’s journey with purpose. Explore the boundless opportunities Accor offers and be part of shaping the future of hospitality. Visit Accor Careers to discover the life that awaits you.

Job Description

As a Duty Manager at our establishment, you will directly report to the General Manager and represent them during their absence. Your responsibilities span across the entire operation, including Food and Beverage, Rooms, Guest Experience, and Sales and Marketing. You are tasked with upholding standards to ensure a consistently exceptional guest experience.

Coordinating all facets of operations, you strive for optimal performance in service, revenue generation, and cost management. Cultivating a service-focused, positive culture, you foster talent within the department, ensuring all Heads of Departments (HODs) and team members are effective in their roles and developed for future responsibilities.

  • Conduct Duty Management shifts as per the Duty Manager ROTA and business requirements.

Additional Information

  • Work Hours:

    40 hours per week

  • Shift Times:

  • Early and Late Shifts
  • Flexibility:

    Monday – Sunday

  • Salary:

  • To be confirmed

Required Skills

  • Proficiency in Opera Cloud
  • Strong leadership abilities
  • Ability to handle complex situations and guest queries
  • Capable of working under pressure
  • Experience in complaint resolution
  • Managing delayed flights and assisting other departments as needed
  • Health & Safety awareness
  • Fire Marshall and First Aid certification will be advantageous

Join Accor and unleash your potential, where you’re encouraged to do what you love, care for the world, and challenge the status quo. #BELIMITLESS

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