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Senior Lead Engineer – Operations Software (MSSQL Server, ETL/AWS)

Position Title: Senior Lead Engineer – Operations Software (MSSQL Server, ETL/AWS)
Location: Pune, India
Employment Type: Full-time

Company Description

In collaboration with FIS Global, Jobs for Humanity is dedicated to constructing an inclusive and equitable employment environment, welcoming individuals from diverse backgrounds.

About FIS Global

FIS Global is a leading fintech solutions provider, influencing markets, companies, and individuals worldwide. Our work environment fosters diversity and inclusivity, where colleagues collaborate and celebrate achievements together.

Role Overview

As an InP – Product Support Representative Senior, you will be responsible for providing L1/L2 level support to clients globally, ensuring a seamless client experience and effective coordination among internal teams.

Team Overview

Our team serves as the primary interface for clients, addressing software and infrastructure issues and maintaining strong client relationships. With a team of over 450 client-facing staff, we adopt an ITIL mindset and utilize cutting-edge tools and data governance to enhance client intelligence.

Responsibilities

  • Provide support for Virtus BPS application and associated applications.
  • Communicate effectively with clients and resolve technical issues.
  • Contribute to knowledge base and documentation.
  • Ensure attention to detail and methodical working style.

Requirements

  • Excellent communication skills, both oral and written.
  • Proficiency in troubleshooting Windows applications.
  • Knowledge of Microsoft Windows environment and server configurations.
  • Familiarity with MS SQL Server, T-SQL, SSRS, and administration.
  • Understanding of Kerberos Security Authentication and Server Certificates.

Benefits

FIS offers a comprehensive benefits package, including extensive health benefits, career development opportunities, adaptable work models, and the chance to collaborate with global teams and clients.

Privacy Statement

FIS prioritizes the privacy and security of personal information. For details on how we protect personal data, refer to our Online Privacy Notice.

Sourcing Model

Recruitment at FIS primarily follows a direct sourcing model. We do not accept resumes from recruitment agencies not on our preferred supplier list.

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